FAQ
🤔 Frequently Asked Questions (FAQ)
Looking to learn more about indoor playgrounds, trampoline parks, or ninja courses? You’re in the right place! Below you’ll find answers to the most common questions we receive from our clients. If you still have questions, our sales team is always happy to help.
Q1: What services does Joyland Playground provide?
At Joyland Playground, we offer a complete, one-stop solution for indoor play businesses:
Custom design tailored to your space and business goals
High-quality equipment manufactured in compliance with ASTM and EN safety standards
Responsive support from our 24/7 sales and after-sales teams
Professional installation, either by our certified crew or guided by detailed plans
When you choose Joyland, you choose efficiency, safety, and peace of mind.
Q2: Is Joyland Playground equipment safe?
Yes—safety is our top priority. All our equipment is:
Manufactured using certified materials
Tested and verified under ASTM (USA) and EN (Europe) standards
Built for durability and daily commercial use
If your country has specific safety regulations, just let us know—we’re happy to customize compliance for your region.
Q3: Can you arrange shipping?
Absolutely. We provide global shipping services, delivering either to your nearest sea port or directly to your doorstep, depending on your needs. Leave the logistics to us.
Q4: Do you offer installation?
Yes. We offer several installation options:
Full installation by our trained and insured professionals
Remote support for customers using their own contractors (includes detailed blueprints and guides)
Installation costs are quoted separately based on location and project scale.
Q5: How do I place an order?
t’s simple:
Step 1: Sign contract
Step 2: Pay deposit
Step 3: Production begins
Step 4: Pay balance
Step 5: Equipment is loaded and shipped
Our team guides you through every step.
Q6: What are your trade terms, payment options, and delivery time?
Trade Terms: EXW, FOB, CFR, CIF, DDU, DDP—all supported
Payment Methods:
30% deposit by T/T, balance before shipment
Alibaba Trade Assurance
L/C for large orders
Western Union, PayPal, credit card, or cash for sample orders
Delivery Time: Normally 15–30 working days, depending on order size and complexity.
Q7: Can I choose the color of the equipment?
Yes! We offer a wide range of color combinations to match your branding or theme. Our sales team can provide digital previews for your selection.
Q8: Do you charge for custom design services?
We offer free 3D design based on our existing models.
For highly customized or complex designs, a design fee of $300–$500 may apply. This ensures both sides are committed to moving forward seriously.
Q9: How long does it take to receive a custom design?
Typically, our team completes a custom layout within 3 working days, depending on the size and features of your desired playground.
Q10: What warranty and maintenance support do you offer?
All Joyland Playground products come with a 1-year warranty. If a manufacturing defect occurs during normal use and maintenance, we’ll replace the defective parts. The buyer is responsible for shipping costs. For full details, please visit our [Warranty Policy Page].
Q11: Can I visit your factory?
We’d love to welcome you! Our factory is open for tours by appointment. We’ll even arrange to pick you up from the airport or train station. On-site, you can view real samples of our indoor playgrounds, trampoline parks, and ninja courses in our display showroom.
Q12: Where is your factory located?
Our production facility is located in Wenzhou, Zhejiang Province, China.
Nearest airport: Wenzhou Longwan International Airport
Travel time: ~1 hour from Shanghai by plane, ~2 hours from Guangzhou
Feel free to schedule a visit—we’re happy to host you!
📩 Still Have Questions?
If you need further assistance, just get in touch. Our experienced consultants are here to support your project every step of the way.
